DIR Warranties, Return Policies & SLAs
DIR Warranties, Return Policies & SLAs
Return Policy
- Product must be unopened in original packaging or product is deemed defective or DOA
- Return authorization required within 30 days of purchase
- Processing/restocking fees may apply
- Customers bear freight costs
- Individual manufacturer return policies may supersede these general terms
Warranty & Support
All warranty inquiries should be directed to the respective manufacturers. Please contact your sales representative for assistance.
Contact: [email protected] — Phone: 1 (800) 213-8175
Contract DIR-TSO-5843
| Vendor | SLA / Terms | Support |
|---|---|---|
| Automox | SLA | Support |
| BeyondTrust | SLA | Support |
| Conceal | Terms | Support |
| Druva | SLA | Support |
| RunZero | SLA · All Terms | Support |
| SecureW2 | SLA | Support |
| Sophos | SLA · Warranty · EULA | Support |
| Trellix | SLA · Warranty · Terms · EULA | Support |
| Vectra AI | SLA | Support |
Contract DIR-CPO-4850
| Vendor | Terms / Warranty | Support |
|---|---|---|
| Accellion | Terms | Support |
| Armis | General Terms & Conditions | |
| Barracuda Networks | Warranty | |
| BigLeaf | Service Agreement | |
| BitSight | EULA | |
| BlueCat | License Agreements | Support |
| CrowdStrike | Terms | Support |
| Cygilant | Terms of Use | |
| Digital Defense | EULA | |
| Digital Guardian | Terms | Support |
| Entrust | Warranty | Support |
| ESET | Software EULA | Support |
| Fudo Security | Terms & Conditions | |
| Keysight/Ixia | Warranty & License Agreements | |
| KnowBe4 | Terms & Conditions · Ransomware Guarantee | |
| JAMF | Hosting Terms | Support |
| McAfee | Terms | |
| Mimecast | General Terms | |
| NetScout | EULA & Warranty · Terms & Conditions | |
| Opswat | Terms of Service | |
| Palo Alto Networks | Product Warranty | |
| ProofPoint | License | |
| Radware | EULA | Support |
| Rapid7 | Terms | Support |
| RedSeal | EULA | Tech Support |
| Red Sift | Terms | |
| SafeGuard Cyber | Product Terms of Use | |
| Scalable | Terms | |
| Sophos | EULA | Support |
| Thycotic | EULA · Terms | |
| TokenEx | Terms of Use | |
| V3 Cybersecurity | End User Subscription Agreement |